Terms of Service

1. About ClaimsIntake.ai

ClaimsIntake.ai is a self-service documentation platform that helps policyholders organize insurance claim information, understand policy documents, and prepare structured claim files to submit to their insurance carrier. ClaimsIntake.ai is a technology product — it is not an insurance company, law firm, public adjusting firm, or any other licensed professional service.

ClaimsIntake.ai does not negotiate, settle, file, or advocate for your claim with any insurance carrier. The submission package you create is delivered to you, and you alone decide whether and how to share it.

2. No professional advice

All content and outputs produced by ClaimsIntake.ai — including policy summaries, deductibles, deadlines, claim reports, gap findings, and document checklists — are informational and educational only. They are not legal, insurance, financial, tax, or adjusting advice, and they are not a coverage determination or prediction of your claim outcome.

Outputs are generated with the assistance of artificial intelligence from the documents you provide and may be incomplete, inaccurate, or inapplicable to your specific policy and state. You are responsible for verifying all information against your actual policy and with your insurance carrier or a licensed professional before relying on it. Deadlines, requirements, and coverage vary by state, carrier, and policy.

3. Your account

• · You must be at least 18 years old and provide accurate, current information.
• · Keep your login credentials secure. You are responsible for activity under your account.
• · We may suspend or terminate accounts that violate these terms or applicable law.

4. The free dashboard and the Claim Package

Creating a claim, uploading documents and photos, the AI claim report, and your dashboard are free. No payment is ever required to use these features.

The Claim Package is an optional, one-time purchase of $399 (USD) per claim that unlocks the download of the final, print-ready submission package for that specific claim. The unlock applies to one claim only, is non-transferable, and does not renew. Applicable taxes, if any, are added at checkout.

5. Your responsibilities

You remain the owner of your insurance claim and are solely responsible for the accuracy, completeness, and truthfulness of everything you upload or enter. ClaimsIntake.ai does not verify your documents against your actual policy, and nothing produced by ClaimsIntake.ai is a substitute for reading your policy or consulting a licensed professional.

You must meet all real deadlines and legal requirements imposed by your policy, state law, or carrier. ClaimsIntake.ai reminders and summaries are aids, not guarantees.

6. Acceptable use

• · Do not upload documents, photos, or personal information that you have no right to submit.
• · Do not enter false, fraudulent, or misleading claim information.
• · Do not use ClaimsIntake.ai for any unlawful purpose, including insurance fraud.
• · Do not attempt to access other users’ data, disrupt the service, or reverse-engineer the platform.

7. Payments

Payments are processed securely by Stripe. ClaimsIntake.ai does not receive or store your full card number. Refunds, when granted, are handled under our Refund Policy.

8. Intellectual property

You retain all rights to the documents, photos, and claim information you upload. You grant ClaimsIntake.ai permission to process them solely to operate the service for you. The ClaimsIntake.ai software, design, and generated report formats remain the property of ClaimsIntake.ai, licensed to you for personal use of the service.

9. Limitation of liability

The service is provided "as is" and "as available" without warranties of any kind. Because claim outcomes depend on facts, policies, and parties outside our control, ClaimsIntake.ai does not guarantee any claim result, payment, coverage, or deadline outcome.

To the maximum extent permitted by law, ClaimsIntake.ai’s total liability for any claim arising from the service is limited to the amount you paid to ClaimsIntake.ai in the twelve months before the claim arose. ClaimsIntake.ai is not liable for indirect, incidental, consequential, or punitive damages.

10. Changes and termination

We may modify or discontinue features of the service. We may update these terms; the current version is always posted here with its "last updated" date. Continuing to use ClaimsIntake.ai after changes take effect means you accept the updated terms. You may stop using the service and delete your claims at any time.

11. Contact us

Questions about these terms? Sign in to your ClaimsIntake.ai account and contact support through the app — that is the fastest way to reach our team.